Since May 2021, eSST SA has the international certification ISO 9001. It provides companies with a framework that allows a systematic approach to the management of their processes, in order to offer services that perfectly meet their customers' expectations.
At eSST, the satisfaction of our employees and customers is a priority. As proof of our commitment to this ongoing objective, we obtained ISO 9001 international certification last May.
What is ISO 9001 certification?
The ISO 9001 standard defines the different organizational requirements to obtain a quality management system. " This certification is proof that eSST meets a series of requirements. It assures our customers and partners that our company provides quality service throughout the value chain, with the objective of fully satisfying them "Moritz Hoenck, Project Manager and Quality Manager at eSST, explains.
Harmonized and improved procedures
Following these ISO 9001 requirements allows eSST to prevent and reduce various malfunctions and to harmonize internal procedures in a continuous improvement process. " The ISO 9001 standard gives us many advantages. For example, it allows us tooptimize all our processes to improve performance. A quality management system also allows us to attract more talent and retain it longer. Finally, it has been shown that adhering to strict ISO 9001 standards can also increase employee engagement and improve their productivity "says Moritz Hoenck.
"Having ISO 9001 certification assures our customers and partners that our company provides quality service throughout the value chain.
Moritz Hoenck, Quality Manager at eSST AG
A guarantee of confidence for the customer
Of course, it is not only the company that benefits from the advantages of international certification. The increased performance and productivity of its employees naturally flows through to the customer. " Improving quality control, monitoring customer satisfaction and being more responsive to customers allows us to anticipate its needs. It's also a sign of confidence for her. When a client calls on a certified company like ours, he knows that he is dealing with professionals who offer an optimal quality of service. It is reassuring "explains the Project Manager.
Adherence to ISO 9001 standards ensures a real gain in competitiveness for eSST on the Luxembourg market, but also on the international scene.